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Term Of Use
Effective Date: 01-Feb-2025
At Star Wings Tourism and Travel LLC ("we," "us," "our," or the "Company"), your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage with our services or interact with us via our website, email, telephone, or in person.
By accessing or using our services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
a. Personal Information
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Full name
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Passport details and identification documents
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Date of birth
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Nationality
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Email address
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Contact number
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Residential address
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Payment details (credit/debit card information)
b. Travel Information
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Flight details
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Hotel preferences
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Travel itineraries
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Visa-related documents and information
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Special requirements (e.g., mobility assistance, dietary preferences)
c. Technical and Usage Data
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IP address
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Browser type and version
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Operating system
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Device identifiers
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Pages visited on our website
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Date and time of access
d. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You may control cookie preferences through your browser settings.
2. How We Use Your Information
We use the collected data for the following purposes:
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To process travel bookings, visa applications, and related services
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To issue invoices and process payments
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To send administrative communications (confirmations, updates, reminders)
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To personalize customer experience and provide support
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To improve our website, services, and marketing efforts
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To comply with UAE laws and regulatory requirements
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To send marketing communications (only with your prior consent, which you may withdraw at any time)
3. Sharing of Information
We do not sell, rent, or trade your personal data. However, we may share your information with:
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Airlines, hotels, insurance providers, visa processing agents, and tour partners
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Payment processors for secure transaction handling
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IT and software service providers supporting our operations
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UAE or international authorities where required by law (e.g., immigration authorities)
All third parties are required to maintain strict confidentiality and data protection standards.
4. Data Storage and Security
We store your data on secure systems and implement appropriate technical and organizational measures to protect your personal information.
However, please note that no method of data transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.
5. Your Rights
In accordance with applicable UAE laws and international data protection standards, you have the right to:
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Request access to the personal data we hold about you
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Request correction of inaccurate or incomplete information
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Withdraw consent at any time (where processing is based on consent)
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Request deletion of your data (subject to legal obligations)
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Object to certain types of data processing
To exercise your rights, please contact us at the email provided below.
6. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy and to comply with legal, regulatory, accounting, or reporting requirements.
7. International Data Transfers
Due to the nature of our services, your information may be transferred to and stored outside the UAE. We take all reasonable steps to ensure your data is handled securely and in accordance with this Privacy Policy.
8. Cookies Policy
Our website uses cookies to:
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Recognize your device and remember preferences
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Monitor website performance
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Analyze traffic and usage patterns
You may disable cookies through your browser settings if preferred.
9. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be indicated by revising the "Effective Date" at the top of this page.
We encourage you to review this policy regularly.
10. Contact Information
If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact us:
Star Wings Tourism and Travel LLC
Office 903, Hamdan Street, Abu Dhabi, UAE
Email: support@starwingstt.com
Phone: +971 2 681 7751