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PrivacyPolicy
Effective Date: 01-Feb-2025
This Privacy Policy explains how Star Wings Tourism and Travel (“we,” “our,” or “the Company”) collects, uses, stores, and protects your personal information when you use our services or website.
1. Information We Collect
We may collect the following types of information:
A. Personal Information
- Full name
- Passport copy
- Nationality
- Contact details (phone number, email)
- Residential address
- Payment information
- Visa-related details
B. Website Usage Data
- Browser type and version
- Cookies and tracking data
- IP address
- Device information
- Location data (if permitted by the user)
2. How We Use Your Information
We use your personal data for the following purposes:
- Processing travel bookings
- Visa application processing
- Flight and hotel reservations
- Customer support and communication
- Compliance with UAE immigration and legal requirements
- Fraud prevention and security monitoring
- Improving website functionality and user experience
3. Sharing of Information
We only share your information when necessary with:
- Airlines
- Hotels and accommodation providers
- Immigration authorities
- Travel insurance providers
- Payment gateway processors
- Legal or regulatory authorities (when required by law)
- Partner service providers involved in fulfilling your booking
We do not sell, rent, or trade your personal data.
4. Data Security
We implement appropriate security measures, including:
- SSL encryption
- Secure servers
- Fraud detection and monitoring systems
However, please note that no method of online transmission or storage is 100% secure. By using our services, you acknowledge and accept this risk.
5. Cookies Policy
We use cookies to:
- Enhance user experience
- Analyze website traffic and usage
- Remember user preferences
You may disable cookies through your browser settings; however, some website features may not function properly.
6. Data Retention
We retain personal data only as long as necessary:
- To comply with UAE immigration regulations
- To complete bookings and services
- To meet legal and regulatory obligations
Passport and visa-related data may be stored for the legally required retention period under UAE law.
7. Your Rights
You have the right to request:
- Access to your personal data
- Correction of inaccurate information
- Deletion of data (subject to legal restrictions)
- Opt-out from marketing communications
8. High-Risk Payment Verification
For transactions above AED 3,000, additional verification such as:
- Cardholder identification
- Payment confirmation checks
may be required for security purposes. Sensitive payment details are always securely masked.
9. Legal Disclosure
We may disclose your information if required by:
- UAE law
- Immigration authorities
- Police or CID
- Courts or regulatory bodies
10. Policy Updates
We reserve the right to update or modify this Privacy Policy at any time. Continued use of our services constitutes acceptance of any changes.
11. Contact Information
For any questions regarding Privacy, Refunds, or Terms:
Star Wings Tourism and Travel
📞 +971-02-6817751
📧 support@starwingstt.com
🌐 www.starwingstt.com